Oracle Depot Repair now includes powerful reporting and analytics to aggregate and parse comprehensive return and disposition data, including information collected directly from third-party logistics providers, processors and recyclers, functionality not available in other enterprise resource planning (ERP) solutions.
By providing a single view of all return and disposition information from multiple disparate data sources, Oracle Depot Repair enables organizations to:
Reduce environmental impact: Goal setting and progress tracking for re-use, recycling and landfill avoidance allows businesses to create green programs, reward positive results and target where improvements are needed.
Increase value recovery: Insight into which business units and partners are more profitably recovering value from returns enables companies to benchmark best practices and identify where improvements are needed.
Minimize regulatory penalties: The ability to report on the number of units and weight of material returned to each processing center and report on how the material was dispositioned helps businesses comply with e-waste laws across Europe, North America and elsewhere.
Reduce returns: The ability to analyze returns data helps businesses improve product quality and decrease high-expense and low-value returns.
According to Lee Sacco, senior director, Oracle Applications Development, "Previously, organizations had no way of viewing their product return and disposition information in one comprehensive dashboard, leaving them vulnerable to regulatory fines and lacking key information that could be used to improve products and reduce returns. Oracle Depot Repair closes this visibility gap, allowing organizations to gain insight from their reverse supply chain data to operate more efficiently and sustainably."
"Oracle is committed to helping customers achieve both an eco-advantage and improved business performance by embedding environmentally related capabilities throughout their enterprise systems," said Jon Chorley, vice president of supply chain and sustainability product strategy, Oracle. "This latest capability, one of many from Oracle, delivers precisely what is required within the context of the existing business process, thereby creating the right result at the optimal total cost of ownership."
About Oracle Depot Repair
Oracle Depot Repair is part of the Oracle E-Business Suite, an integrated set of business applications that delivers complete process automation and complete information. Whether you implement one module at a time, multiple modules, or the complete suite, Oracle E-Business Suite helps you make more informed decisions and improve your business operations-while reducing expenses.
Oracle Depot Repair drives profitability by automating the entire in-house repair process, from the creation of the Return Material Authorization (RMA) to billing and shipment of the repaired product back to the customer. Technicians get a workbench to initiate RMAs and other repair activities, while customers are able to minimize down time with exchanges and loaners while products are being serviced.
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